Terms & Service

OVERVIEW

This website is operated by XYLENEX LTD (trading as Caldwell Toronto).
Throughout the site, the terms “we,” “us,” and “our” refer to XYLENEX LTD.

Caldwell Toronto offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.

You must not transmit any viruses, malware, or destructive code.

Any breach of these Terms may result in immediate termination of service.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred unencrypted across networks.
Payment information is always encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated.
All content is provided for general information only and is used at your own risk.

We reserve the right to modify site content at any time without obligation to update prior information.

MODIFICATIONS TO THE SERVICE & PRICES

Product prices are subject to change without notice.

We may modify or discontinue the Service at any time without liability to you or any third party.

DATA COLLECTION & ANALYTICS TOOLS

We use third-party tools including Google Analytics and Google Ads to:

Analyze website usage
Improve functionality
Deliver relevant advertising

Collected data may include IP address, device type, browser type, pages visited, and ad interactions, using cookies and similar technologies.

You may opt out via:

Google Analytics Opt-out Browser Add-on
Google Ads Settings

For more information, see our Privacy Policy and Cookie Policy.

PRODUCTS OR SERVICES

Some products may be available exclusively online and in limited quantities.

Returns and exchanges are governed strictly by our Refund & Return Policy.

We make every effort to display products accurately but cannot guarantee color accuracy on all devices.

We reserve the right to limit sales by person, region, or jurisdiction, and to discontinue products at any time.

SHIPPING POLICY SUMMARY

We ship to all major English-speaking markets, including but not limited to:

Canada
United Kingdom
United States
Ireland
Australia
New Zealand

Order Cut-Off: 1:00 PM (GMT)
Handling Time: 1–3 business days
Transit Time: 6–8 business days
Estimated Delivery: 7–10 business days

We work with trusted carriers such as Royal Mail, Canada Post, USPS, Australia Post, UPS, FedEx, and DHL.
Tracking details are provided once your order ships.

For full details, please review our Shipping Policy.

REFUND & RETURN POLICY SUMMARY

30-day return window from delivery date
Items must be unused and in original packaging
Defective or incorrect items: return shipping is free
Change-of-mind returns: return shipping is customer’s responsibility

Refunds are processed after inspection and typically appear within 7 business days.

Some items are non-returnable for hygiene reasons and will be clearly marked.

See our Refund & Return Policy for full details.

ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders that appear fraudulent or abusive.

You agree to provide accurate billing and account information and to update it as needed.

OPTIONAL TOOLS

Third-party tools are provided “as is” without warranties.
Use of such tools is entirely at your own risk.

THIRD-PARTY LINKS

We are not responsible for third-party content, websites, or transactions.
Please review their policies before engaging.

USER COMMENTS & SUBMISSIONS

Any comments or submissions may be used by us without restriction.
You are responsible for ensuring your content does not violate third-party rights or laws.

PERSONAL INFORMATION

Your personal data is governed by our Privacy Policy.

ERRORS & OMISSIONS

We reserve the right to correct errors or cancel orders if information is inaccurate at any time.

PROHIBITED USES

You may not use the site or its content for unlawful, abusive, fraudulent, obscene, or malicious purposes, or to violate any laws or rights of others.

DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

The Service is provided “as is” and “as available.”
We do not guarantee uninterrupted or error-free service.

We are not liable for any damages arising from use of the Service.

INDEMNIFICATION

You agree to indemnify and hold harmless XYLENEX LTD and its affiliates from any claims arising from your breach of these Terms or applicable laws.

SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions remain valid.

TERMINATION

These Terms remain effective unless terminated by you or us.
We may terminate access at any time for violation of these Terms.

ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and us.

GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.

CONTACT US

Website name: Caldwell Toronto
Company name: XYLENEX LTD
Registration number: 16744594

Address:
The Icon
39 Blue Jays Way
ON M5V 0W5
Toronto, Canada

Phone: +44 7397 945180
Email: info@caldwelltoronto.com

Opening hours:
MON – FRI: 9:00 a.m. – 6:00 p.m.

We aim to reply within 1–2 business days.