Privacy policy

Privacy Policy – Caldwell Toronto

Last updated: August 2, 2025

This Privacy Policy describes how XYLENEX LTD (trading as Caldwell Toronto) (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from caldwell (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details, including your name, address, phone number, and email address
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
Account information, including your username, password, security questions, and other information used for account security purposes
Customer support information, including information you choose to include in communications with us (for example, messages sent through the Services)

Some features of the Services may require you to directly provide certain information. You may choose not to provide this information, but this may limit your ability to use certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

Service providers supporting our Site and Services, such as Shopify
Payment processors, who collect payment details (e.g. credit or debit card information, billing address) to process payments and fulfil orders
Advertising and analytics partners, who collect information through tracking technologies when you interact with our Site, emails, or advertisements

All third-party information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We do not sell your personal information.

Providing Products and Services

We use your personal information to perform our contract with you, including processing payments, fulfilling orders, sending order and account notifications, managing accounts, arranging shipping, and handling returns or exchanges.

We may also allow Shopify to match your account with other Shopify services you choose to use. Shopify processes this data according to its own Privacy Policy.

Marketing and Advertising

We may use your personal information to send promotional communications by email, SMS, or post, and to show you advertisements on our Site and other websites.

If you are located in the EEA, the legal basis for this processing is our legitimate interest under Art. 6(1)(f) GDPR.

Security and Fraud Prevention

We use personal information to detect and prevent fraudulent, illegal, or malicious activity.

If you are an EEA resident, the legal basis is our legitimate interest under Art. 6(1)(f) GDPR.

Communication and Service Improvement

We use your personal information to provide customer support and improve our Services, based on our legitimate business interests under Art. 6(1)(f) GDPR.

Cookies

We use Cookies to power and improve our Site and Services, remember preferences, run analytics, and tailor advertising.

For Shopify-specific cookies, see:
https://www.shopify.com/legal/cookies

We also use Google Analytics and Google Ads.

Google Analytics collects anonymized data such as device type, browser, IP address, and pages visited
Google Ads uses cookies to deliver relevant ads

You can opt out via:

Google Analytics Opt-out Browser Add-on
Google Ad Settings

By continuing to use our Site, you consent to the use of cookies as described.

How We Disclose Personal Information

We may disclose personal information:

To service providers (IT, payments, fulfilment, analytics, customer support)
To marketing and advertising partners
With your consent or at your direction
Within our corporate group
In connection with legal obligations or business transactions

We do not use or disclose sensitive personal information without consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under 16.

Security and Retention

No system is 100% secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights including:

Access / Know
Delete
Correct
Portability
Restrict processing
Withdraw consent
Appeal decisions

You can exercise your rights by contacting us below. We may need to verify your identity.

Complaints

If you have a complaint, contact us first. If unresolved, EEA residents may contact their local data protection authority.

International Users

Your information may be transferred, stored, and processed outside your country of residence, including in Canada.

Contact Us

Website name: Caldwell Toronto
Company name: XYLENEX LTD
Registration number: 16744594
Address:
61 Bridge Street
Kington
HR5 3DJ
United Kingdom

Phone: +44 7397 945180
Email: info@caldwelltoronto.com

Opening hours:
MON – FRI: 9:00 a.m. – 5:00 p.m.
SAT & public holidays: 10:00 a.m. – 4:00 p.m.

We aim to reply within 1–2 business days.