Billing Terms & Conditions

Payment Policy – Caldwell Toronto

Last updated: August 2, 2025

1. Accepted Payment Methods

At Caldwell, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Maestro

  • Apple Pay & Google Pay

All payments are processed in Canadian Dollars (CAD) unless stated otherwise at checkout.

2. Payment Processing

  • Payments must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on caldwelltoronto.com are displayed in Canadian Dollars (CAD).

  • Prices are subject to change without notice.

  • Any applicable taxes and shipping fees will be calculated and displayed at checkout.

4. Secure Payment Processing

Vera Cares uses SSL encryption and trusted payment gateways to ensure that all transactions are secure.

  • We do not store your credit card or payment details.

  • All payment information is processed securely by our payment providers.

5. Refunds & Chargebacks

  • Refunds are handled in accordance with our Refund & Return Policy.

  • Unauthorized chargebacks will be disputed.

  • If you experience any payment-related issues, please contact us first at info@caldwelltoronto.com so we can assist you promptly.

6. Fraud Prevention

Vera Cares reserves the right to cancel, delay, or hold any order suspected of fraud or unauthorized activity.

  • Additional identity verification may be required for high-value transactions.

  • Orders flagged by our fraud prevention systems may be temporarily placed on hold.

7. Contact Us

Website name: Caldwell Toronto
Company name: XYLENEX LTD
Registration number: 16744594

Address:
The Icon
39 Blue Jays Way
ON M5V 0W5
Toronto, Canada

Phone: +44 7397 945180
Email: support@vera-cares.com

Opening hours:
MON – FRI: 9:00 a.m. – 6:00 p.m.

We aim to respond to all emails within 1–2 business days.